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SHIPPING & RETURNS
SHIPPING POLICY
At VERENA London, we are committed to providing a smooth and reliable shopping experience from checkout to delivery.
All orders are carefully processed and packaged to ensure your products arrive safely and in perfect condition. We offer secure shipping options and provide tracking information for every order so you can follow your delivery every step of the way.
Delivery times may vary depending on your location and seasonal demand. Once your order has been shipped, you will receive a confirmation email with tracking details.
If you have any questions regarding shipping, returns, or your order status, our customer support team is always here to help.
Contact us at:
RETURN & EXCHANGE POLICY
At VERENA London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
We accept returns and exchanges within 14 days of delivery for eligible items that are unused, unopened, and in their original packaging. To request a return or exchange, please contact our support team with your order number and reason for the request.
For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.
Once your return is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.
We are committed to providing a smooth and trustworthy shopping experience, so if you have any questions regarding returns, exchanges, or refunds, please contact us anytime.