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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to our online store. By browsing and purchasing from this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern our relationship with you in relation to this website and the UK market.

 

1. CUSTOMER SERVICE

Our absolute priority is to ensure you have a transparent, secure, and premium shopping experience. Our dedicated customer support team is always here to assist you with product inquiries, order tracking, exchanges, or returns.

 

How to Contact Us: You can reach our customer support team directly by emailing supportverenalondon@gmail.com

 

Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT / London Time).

 

Response Time: We are committed to responding to all customer inquiries within 24 to 48 business hours.

 

By shopping with us, your purchases are fully protected under the UK Consumer Rights Act and the Consumer Contracts Regulations.

PRIVACY & SAFETY

Your privacy and the security of your personal data are of utmost importance to our business. We operate in strict compliance with the UK GDPR and the Data Protection Act 2018.

 

Data Protection: Your personal information (such as your name, shipping address, and email) is collected solely to process and dispatch your orders, and to send you updates or promotional offers if you have opted in to receive them.

 

Payment Security: We do not store your credit or debit card details on our servers. All transactions are securely processed through industry-leading, certified third-party payment gateways (such as Stripe and PayPal) that utilise advanced SSL encryption to ensure your financial data is 100% secure.

 

Third-Party Services: We only share your delivery details with trusted courier networks (such as Royal Mail, Evri, or DHL) to ensure the safe and accurate delivery of your parcels.

WHOLESALE INQUIRIES

Are you a salon owner, beauty clinic, retail store, or independent e-commerce business in the UK looking to stock our high-quality products? We offer competitive trade pricing and tailored solutions for bulk volume orders (B2B).

 

How it Works: We provide tiered discount structures, optimized shipping timelines, and dedicated marketing assets for our verified commercial partners.

 

How to Apply: To request our official trade catalogue and check our Minimum Order Quantities (MOQ), please send an email with the subject line "Wholesale Inquiry" to [Your Support Email Here]. Please include your business name, company registration number (if applicable), and the specific products you are interested in.

PAYMENT METHODS

PAYMENT METHODS

  • Credit 

  • Debit Cards

  • ​PAYPAL

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